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This course is run over two days and is suitable for clinical or non-clinical staff involved in incident investigation. Topics covered in this course include:

  • Introduction to Human Factors/Ergonomics
  • Human Factors models (looking at models to frame investigations)
  • Case Study on real incident analysed in real time
  • How Human Factors links with patient safety and incident investigation
  • Human Factors methods/tools for investigation
  • Involving patients, relatives and carers
  • Report writing
  • Making recommendations
  • Designing solutions and implementing change
  • Specific tools (e.g. Fishbone)

If you are interested in applying for this course, please register your name with us using